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  • What’s the best way to maintain my jewelry’s shine?
    Regular cleaning and proper storage will keep your jewelry looking new.
  • Can I wear my jewelry while exercising?
    Avoid wearing jewelry during workouts to prevent damage.
  • How do I prevent scratches on my jewelry?
    Store pieces separately to avoid scratches.
  • Do you offer jewelry polishing services?
    No, we do not offer professional cleaning services.
  • Can I wear my jewelry in the shower?
    We recommend removing jewelry before showering to maintain its luster.
  • How do I remove tarnish from my jewelry?
    Use a gold polishing cloth to restore shine.
  • Will perfume or lotions affect my jewelry?
    Yes, perfumes and lotions can dull the shine. Apply them before wearing jewelry.
  • Can I wear my jewelry while sleeping?
    It’s best to remove jewelry before sleeping to avoid damage.
  • How often should I clean my jewelry?
    Clean your jewelry every few weeks using a soft cloth and mild soap.
  • How should I store my jewelry?
    Store jewelry in a soft pouch or jewelry box to prevent scratches.
  • How do I check the status of my return?
    You can track your return status by contacting our support team.
  • Can I return a gifted item?
    Gifts can only be returned if they arrive damaged, and a replacement will be sent.
  • Do you provide refunds?
    Refunds are only issued in cases where a replacement is not available.
  • What if I received the wrong item?
    If you receive an incorrect item, please contact us within 48 hours, and we will arrange for a replacement.
  • Can I return an item if I change my mind?
    No, we do not accept returns for reasons other than damage or defects.
  • How long does it take to process a return?
    Once we receive the damaged item, it takes 5-7 business days to process your replacement.
  • Is return shipping free for damaged items?
    Yes, we cover the return shipping costs for damaged or defective items.
  • Do you offer exchanges?
    We do not offer exchanges at this time. If your item is damaged, we will provide a replacement.
  • How do I request a return for a damaged item?
    If your jewelry arrives damaged, please contact us immediately at thekairavijewels@gmail.com with clear photos of the damage. We will guide you through the return process.
  • What is your return policy?
    We only accept returns if the item is damaged or defective upon arrival. Please report any issues within 24 hours of receiving your order.
  • How can I place an order on Kairavi?
    You can place an order by browsing our collection, selecting your desired jewelry piece, and adding it to your cart. Proceed to checkout, enter your shipping details, and complete the payment. You will receive a confirmation email once your order is placed.
  • Do you offer international shipping?
    Yes, we offer international shipping. Shipping costs and delivery times vary depending on your location. You can check the available shipping options at checkout.
  • Can I change or cancel my order after placing it?
    We allow order changes or cancellations within 24 hours of purchase. After this time, your order is processed and cannot be modified.
  • Do you offer gift wrapping or special packaging?
    Yes! All our jewelry comes in elegant, eco-friendly packaging. We also offer special gift packaging upon request.
  • What happens if my package is lost or delayed?
    If your package is lost or significantly delayed, please contact us, and we will work with the courier service to resolve the issue.
  • How much does shipping cost?
    We offer FREE SHIPPING WORLDWIDE. Additional cost for Express shipping.
  • Do you offer express shipping options?
    Yes, we offer express shipping at an additional cost. You can select the express shipping option at checkout for faster delivery.
  • What should I do if I entered the wrong shipping address?
    If you realize you entered the wrong address, please contact us immediately at thekairavijewels@gmail.com. If your order hasn’t been shipped yet, we can update the address.
  • Can I track my order?
    Yes, once your order is shipped, we will send you a tracking number via email so you can monitor the delivery status.
  • How long does it take for my order to be delivered?
    Delivery times depend on your location and the shipping method chosen. Typically, orders within India take 5-7 business days, while international orders may take 10-15 business days.
  • Are your materials sustainably sourced?
    Yes, sustainability is at the core of Kairavi. We use ethically sourced gold and eco-friendly lab-grown stones to reduce environmental impact.
  • Do your pieces come with a warranty?
    Yes, we offer a warranty on manufacturing defects. If you experience any issues, contact us for assistance.
  • Can I wear my jewelry in water?
    While 9k and 14k gold are water-resistant, it’s best to avoid prolonged exposure to water, perfumes, and lotions to maintain the shine.
  • Will my jewelry tarnish over time?
    Gold does not tarnish, but over time, it may develop a natural patina. Regular cleaning and proper storage will keep it looking new.
  • How should I take care of my jewelry?
    To maintain your jewelry’s shine, store it in a dry place, avoid contact with harsh chemicals, and clean it occasionally with a soft cloth.
  • Is your jewelry nickel-free and hypoallergenic?
    Yes, our jewelry is nickel-free and hypoallergenic, making it safe for sensitive skin.
  • Do you use solid gold or gold-plated jewelry?
    We only use solid gold (9k and 14k) in our jewelry, ensuring longevity and premium quality.
  • What is the difference between 9k and 14k gold?
    9k gold: Contains 37.5% pure gold and is more durable. 14k gold: Contains 58.5% pure gold and has a richer gold tone while still being strong enough for everyday wear.
  • Are your stones natural or lab-grown?
    All Kairavi jewelry features lab-grown stones, which are chemically and visually identical to natural gemstones but are more sustainable.
  • What materials do you use in your jewelry?
    We use 9k and 14k solid gold along with lab-grown stones for an ethical and sustainable alternative to traditional jewelry.
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